you can’t do.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestsellers Paid (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://autontn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Better quality than expected, Shipping was quite fast!
I used a glue gun to attach these to my costume- it looked amazing and the wire held up without problem. Was able to remove the glue when I was done easily, and wire still looked good. Very bright. Only complaint was a few wires were noisy but in the noise of the party I never heard it.
I use it on my dogs leash when I walk him at night. My daughter wants to decorate her room and make gifts for her friends with it. My wife is a photographer and she already has many plans for using it.
Product makes a slight sound when on. Otherwise great.
Super nice item! My roommate is delighted with my new cable
Easy to use and wrap around your body for costumes. Used it while at a music festival and got lots of compliments and never got lost in the darkness. Battery powered and lasted for long hours.
So much fun to use. We use them for flag football at night, we have made fun outfits with these. No complaints.
I got this for a cosplay, as I am gathering up materials to make it. In the meantime, it has been used for mood lighting, been stitched to a jacket temporarily, and used to test the visibility in a papercut lightbox! It's fun to play with. I may have to get more of these.
These are awesome and make a great glow effect! However one of the cable emit noise when on.
These are great! I used them to make faux neon signs for my friends for Christmas. I bent a piece of wire into their names, and then I hot glued the EL wire to that. They’re true to color, bright and and easy to work with. They do make the buzzing sound that I’ve seen other people mention in their ratings, but it is really only noticeable if you’re right by the item when it’s turned on.
Fast shipping and good quality. Advise this and this store~
Works perfectly. Color (blue) is fantastic - vibrant, not a faint light. The battery pack does emit a high-pitched whine. So, if you plan to have it near your head (like on a hat) it'll likely be annoying. We are using it inside a plastic steampunk gun and on a costume, so whine won't be an issue.
Excellent quality of product! Advise this store :)
Bought a couple of these for photography. I’m so happy with the quality of the lights. They even have two different blinking options. Love how it takes 2AA batteries, so convenient! Definitely buying more colors in the future!
Works just as described, good price and good product.
Nice little bright neon light. My son wanted this for his grandpa who likes to make different types of crafts. The lights uses 2AA batteries.
Great for creating portable faux neon designs (signage, costumes, sculpture). Good color range.
Arrived safe. Looks great. Thanks to the store!
It is pretty flexible and nice colors for fun projects with your kids. Now my kids are making art work on their own.
These worked perfectly! My daughter wanted a light up costume for Halloween. We attached one strand (blue) to a black hoodie and another (yellow) to black pants. I stitched them on with black thread, her friend used a strand and just used shipping tape to attach- both ways worked great. Each strand has a small battery pack- we stuck them in pockets of hoodie. There is a low humming sound when each battery pack is turned on but if there is any noise around you at all you won’t notice- it would have to be a completely silent room to hear it. The brightness was perfect. Her costume was a hit. Kids have now used strands to decorate their rooms. Definitely recommend!
Super bright! Easy to bend, really great purchase for price! Shipped very quickly too. Thank you!
My family’s Christmas party theme this year is Ug-lee Christmas Sweater. I bought this because I’m planning to sew it on my ug-lee sweater. I love the blue glowing light. It has 3 modes: slow blinking, fast blinking and steady. It makes use of 2 AA batteries so you don’t have to plug it into a power outlet. The strand is thin and easy to bend. Perfect for costumes. I hope this is safe to wear and won’t overheat after long hours of use. I’m so excited on how it looks like on my ug-lee sweater. I haven’t heard of any buzzing sound when it’s on so far. I have no complains. I’ll give this 5 glowing stars!
Not tested yet, but looks great, thanks!
It was easy to use. I made neon signs for my boyfriend's bar and they came out great. They seem durable and look awesome.
Very bright, even in the daylight. Much better than expected and so cheap. Definitely recommend.